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Why Website Maintenance Matters

A website is never truly finished. To perform at its best, it needs regular updates, security checks, and ongoing improvements. Without the right support, you risk:

  • Slow performance and poor user experience
  • Security breaches or data loss
  • Website downtime that impacts sales
  • Outdated software that harms SEO rankings

Our managed support services ensure your site stays up to date, protected, and aligned with your business goals.

Our Website Support & Maintenance Services

We provide a complete range of technical support services for websites and eCommerce stores:

Performance Optimisation

Performance Optimisation

Speed matters. We fine-tune your site to reduce load times, improve efficiency, and deliver a smoother experience for users and search engines.

Bug Fixing & Outage Recovery

Bug Fixing & Outage Recovery

Our rapid-response team resolves issues quickly—minimising downtime and keeping your website running without disruption.

Security Updates & Monitoring

Security Updates & Monitoring

We implement the latest updates, patches, and monitoring systems to protect against vulnerabilities, malware, and cyber threats

Backup Management & Recovery

Backup Management & Recovery

Regular backups and secure storage ensure your data is safe. In the event of an issue, we can restore your site quickly.

UX & Technical Audits

UX & Technical Audits

Comprehensive audits of user experience, hosting, and technical setup, helping identify improvements and remove roadblocks.

Ongoing Customisation & Updates

Ongoing Customisation & Updates

From seasonal design changes to new features, we make sure your website evolves with your business needs.

Why Choose kiwicommerce for Website Support?

We're not just a support provider—we're a long-term partner for your digital success.

  • UK-Based Support Clear communication and aligned time zones.
  • Completely Confidential We work under strict NDAs, so your clients never know we're involved.
  • Flexible & Scalable One-off projects or ongoing retainers, tailored to your needs.
  • Full-Service Expertise Design, development, testing, integrations, optimisation, and support.
  • Cost-Effective Growth Add new services without increasing salaries or overheads.
About Career

Simple Packages For Your Business

We offer flexible engagement models as we believe in delivering value for money to our clients & their specific needs. Our engagement approaches are crafted considering mutual interests in mind. What works for you works for us.

Fixed Price Model

The fixed pricing model is the ideal option for projects with well-defined scope and needs. All project requirements are outlined from the start of the development process under this model. Small enterprises and medium-sized projects with limited or set budgets benefit the most from this arrangement. The project’s key objectives and deliverables are also pre-defined, in addition to the time and cost.

  • Client’s Project Requirements
  • Requirements Analysis & Value Additions
  • Customer Feedback & Project Scope Finalization
  • We Propose Deliverables, Budget and Timeline
  • Project Approval & Onboarding
  • Project Delivery

Time and Material Model

The fixed pricing model is the ideal option for projects with well-defined scope and needs. All project requirements are outlined from the start of the development process under this model. Small enterprises and medium-sized projects with limited or set budgets benefit the most from this arrangement. The project’s key objectives and deliverables are also pre-defined, in addition to the time and cost.

  • Client's Task Requirements
  • Requirements Analysis & Codee Audit
  • Prepare Plan & Allocate Resources
  • Agreement on the rates & Delivery Timelines
  • Work Requests and Start Development & Implementation
  • Project Delivery

Dedicated Hiring Model

The fixed pricing model is the ideal option for projects with well-defined scope and needs. All project requirements are outlined from the start of the development process under this model. Small enterprises and medium-sized projects with limited or set budgets benefit the most from this arrangement. The project’s key objectives and deliverables are also pre-defined, in addition to the time and cost.

  • Client’s Task Requirements
  • Requirements Analysis & Codee Audit
  • Prepare Plan & Allocate Resources
  • Agreement on the rates & Delivery Timelines
  • Work Requests and Start Development & Implementation
  • Project Delivery

Wholesale & Retail

Wholesale & Retail

Home Decor

Home Decor

Health & Beauty

Health & Beauty

Fashion

Fashion

FAQ's

Frequently Asked Questions

Some answers to questions you might have before hiring a Shopify support and maintenance services partner.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

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