Contact Info

Get A Quote

🔥 Introducing the Lizha Hyvä Template – Sleek, Fast, and Powerfull Buy Now 🔥

shape-img

Magento Technical Support & Maintenance Services

Magento Bug Fixes & Troubleshooting

When checkout breaks or extensions conflict, every minute costs you revenue. Our Magento technical support team diagnoses and resolves issues fast from payment gateway failures and shipping calculation errors to complex third-party integration problems. We don't just patch symptoms; we identify root causes to prevent recurrence, keeping your store stable and your customers buying.

Magento Security Patches & Data Protection

Cyber threats evolve daily, but so does our protection. We implement critical Magento security patches within hours of release, conduct monthly vulnerability audits, and maintain automated daily backups stored securely offsite. For Adobe Commerce stores handling sensitive customer data, our security protocols meet PCI DSS standards protecting your reputation and your customers' trust.

Magento Upgrades & Platform Migrations

Still running Magento 1 or an outdated Magento 2 version? Our certified developers manage seamless upgrades to the latest Adobe Commerce releases, handling complex data migrations, extension compatibility checks, and theme refactoring. We minimise downtime through staged deployments and rigorous pre-launch testing future-proofing your store without disrupting current operations.

Magento Performance Optimisation

Slow load times kill conversions. We optimise your Magento site at every layer database tuning, Redis caching implementation, image optimisation, and CDN configuration. Our performance audits identify bottlenecks in your current setup, delivering measurable improvements: faster page loads, better Core Web Vitals scores, and higher search rankings that drive qualified traffic and sales.

Magento Theme & Extension Management

Outdated extensions create security vulnerabilities and compatibility nightmares. We audit your current theme and extension stack, removing unused modules, updating critical plugins, and customising functionality to match your business workflows. Whether you're running Hyvä, Luma, or a bespoke front-end, our Magento maintenance services keep everything secure, compatible, and performing flawlessly.

Emergency Magento Support

Crashes don't respect business hours. Our 24/7 emergency Magento support provides rapid response when disaster strikes whether it's a Black Friday outage, database corruption, or sudden traffic spike. With guaranteed response times and experienced developers on standby, we get your store back online fast, minimising revenue loss during your most critical selling periods.

Reliable Magento Support That Keeps Your Store Performing at Its Peak

Get Emergency Support Now

Why UK Businesses Trust Our Magento Support Agency?

Adobe Certified Magento Developers

Our team holds official Adobe Commerce certifications not just paper qualifications, but proven expertise earned through complex enterprise implementations. With specialists in backend architecture, frontend performance, and cloud infrastructure, we bring deep platform knowledge that generalist agencies simply can't match. When you work with us, you're working with Magento experts who understand the platform at the code level.

Proactive Maintenance Approach

We believe prevention beats cure. Our proactive maintenance includes weekly security scans, performance benchmarking, and extension compatibility monitoring identifying potential issues before they impact your customers. Rather than waiting for something to break, we continuously optimise your store's health, ensuring stability during high-traffic events and seasonal peaks.

Flexible Magento Support Packages

Whether you need ad-hoc bug fixes, a dedicated monthly retainer, or comprehensive 24/7 monitoring, our Magento support and maintenance services scale with your business. Startups benefit from our Essential package covering critical updates, while enterprise merchants choose our Pro plan with dedicated account management, quarterly strategic reviews, and priority development queues.

Rapid Response Guaranteed

Time is money in ecommerce. Our service level agreements guarantee response times from 30 minutes for critical outages to 4 hours for standard issues. With UK-based support engineers and transparent ticketing systems, you'll never wonder about status updates or wait days for acknowledgement. We communicate clearly, fix quickly, and keep your store selling.

Magento Maintenance That Drives Business Growth

Your Magento store is too valuable to leave running on autopilot. Our comprehensive Magento maintenance and support keeps your ecommerce operation secure, optimised, and ready to scale.

  • 24/7 uptime monitoring with instant alerts
  • Tailored support plans for B2B, B2C, and D2C merchants
  • Dedicated technical account managers
  • Month-to-month contracts no long-term lock-in
  • Weekly security patches and performance audits

Whether you need a dedicated Magento developer on retainer, emergency troubleshooting, or ongoing optimisation, our Magento technical support and maintenance team ensures your store stays competitive today and adaptable as you grow.

Get in Touch
OUR CERTIFICATION

Certified Adobe Commerce Experts

Our Adobe Commerce certifications represent more than credentials they're proof of deep platform mastery. With multiple Adobe Certified Experts and Adobe Certified Masters on our team, we demonstrate the highest level of technical competency in Magento architecture, cloud infrastructure, and enterprise ecommerce best practises. From complex multi-store setups to high-volume B2B configurations, our certified developers have the expertise to keep your Magento store reliable, high-performing, and built to scale with your ambitions.

platfrom-image

Flexible Engagement Models for Every Business

We provide adaptable Magento support services designed around your investment level and operational needs. Our pricing models align with your business goals because your success drives ours.

Fixed Price

Ideal for well-defined projects with clear scopes. We agree on all deliverables, timelines, and costs upfront perfect for small to medium merchants with fixed budgets who need predictable Magento maintenance services without surprises.

  • Gather Client Requirements
  • Conduct Requirement Analysis & Suggest Enhancements
  • Share the Scope Document & Collect Client Feedback
  • Present Deliverables, Budget, and Timeline
  • Client Approval & Onboarding
  • Project Development & Final Delivery

Time and Material

Best for evolving requirements or ongoing optimisation work. Pay only for the hours our certified Magento developers actually work whether that's daily bug fixes, weekly performance tuning, or monthly feature development. Complete flexibility with detailed timesheet reporting.

  • Collect client requirements
  • Analyse needs & thoroughly audit existing setup
  • Plan project scope & allocate resources
  • Finalise costs & timelines
  • Execute the development process & implementation
  • Deliver project outputs & ensure quality assurance

Dedicated Hiring

Scale fast with exclusive access to senior Magento developers working only on your projects. Perfect for rapid growth phases, complex migrations, or when you need to augment your internal team with specialised Adobe Commerce expertise without the recruitment overhead.

  • Conduct detailed interviews
  • Carefully evaluate and select the right candidate
  • Sign the Agreement
  • Connect with the Developer
  • Assign specific projects and defined tasks
  • Get structured timesheet and progress reports

Industries
We Serve

Fashion & Apparels

Fashion retailers demand flawless mobile experiences and complex size configurators. We provide specialised Magento support for apparel brands optimising product filters, streamlining checkout flows, and ensuring your store handles high-traffic drops without breaking. From luxury boutiques to high-street chains, we keep your fashion ecommerce performing beautifully.

<em style="color:#ffffff;" class="itlian-font" >Fashion & Apparels</em>

Industries
We Serve

Health & Wellness

Wellness brands need trustworthy, accessible digital platforms. Our Magento maintenance services support clinics, supplement retailers, and wellness marketplaces with HIPAA-aware security, subscription management integrations, and booking system connectivity keeping your health-focused store compliant and converting.

<em style="color:#ffffff;" class="itlian-font" >Health & Wellness</em>

Industries
We Serve

Food & Beverages

Fresh food ecommerce requires precision. We support Magento stores for restaurants, artisan producers, and beverage brands managing complex delivery scheduling, inventory synchronisation, and subscription box functionality. Our technical support ensures your food business never misses an order or disappoints a customer.

<em style="color:#ffffff;" class="itlian-font" >Food & Beverages</em>

Industries
We Serve

Home & Living

Furniture and homeware retailers deal with complex product variations and visual merchandising. Our Magento support optimises large catalogues, implements room visualisation tools, and ensures your store loads fast despite heavy imagery creating digital showrooms that convert browsers into buyers.

<em style="color:#ffffff;" class="itlian-font" >Home & Living</em>

Industries
We Serve

Automotive & Accessories

Auto parts ecommerce demands sophisticated fitment tools and compatibility checking. We maintain Magento stores for automotive brands supporting year-make-model filters, complex pricing tiers, and integration with inventory management systems that keep your parts business running smoothly.

<em style="color:#ffffff;" class="itlian-font" >Automotive & Accessories</em>

Industries
We Serve

Electronics & Gadgets

Tech buyers research extensively before purchasing. Our Magento maintenance services ensure your electronics store delivers detailed specifications, comparison tools, and review systems that build confidence. We optimise for Core Web Vitals to keep your product pages loading instantly, even with rich media content.

<em style="color:#ffffff;" class="itlian-font" >Electronics & Gadgets</em>

Industries
We Serve

Retail & Manufacturing

B2B manufacturers need robust Magento platforms that handle complex workflows. We support trade portals, quote management systems, and ERP integrations for retail and manufacturing clients ensuring your Magento store serves both wholesale buyers and end consumers without compromise.

<em style="color:#ffffff;" class="itlian-font" >Retail & Manufacturing</em>

FAQ's

Frequently Asked Questions

We stay closely connected with our clients and make communication easy. You can reach us directly via Slack, Jira, email, or phone. Our team at Kiwi Commerce provides dedicated support for setup, troubleshooting, and customisation, ensuring your Magento store runs smoothly every step of the way.

Our team responds to all support requests within 24 hours. Critical issues are handled immediately to minimise downtime and maintain the smooth running of your store.

No, our maintenance processes are carefully planned and executed to avoid any disruption. Updates, optimisations, and fixes are performed efficiently so your store continues to operate seamlessly.

Our support and maintenance packages are tailored to the size and complexity of your store. We offer competitive, flexible pricing that aligns with your requirements, providing value and reliability.

In the unlikely event of a problem, our team immediately takes corrective action. We employ best practices, including secure backups and staging environments, to ensure rapid resolution with minimal risk.

Latest Trends

Checkout Our Latest Blogs

26 September 2025

Magento 2 SEO Checklist for 2025: What’s Changed?

Read More

16 September 2025

Understanding Message Queues: The Backbone of Modern Applications

Read More
Kiwi Commerce’s Admin Activity Extension for Magento 2

14 August 2025

Why You Need Kiwi Commerce’s Admin Activity Extension for Magento 2

Read More
Advanced Indexing in Magento 2: How to Customise and Optimise for Large Catalogues

07 August 2025

Advanced Indexing in Magento 2: How to Customise and Optimise for Large Catalogues

Read More
Magento 2 Frontend Product Editor: Update Products Without Opening the Admin Panel

31 July 2025

Magento 2 Frontend Product Editor: Update Products Without Opening the Admin Panel

Read More

Ready to Secure Your Magento Store?

Content: Every day without proper Magento support is a day of risk. Let's discuss how our certified team can protect your revenue and optimise your store's performance.

Get Your Free Support Audit