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Magento Technical Support & Maintenance Services

Magento Bug Fixes & Troubleshooting

We quickly resolve issues that disrupt your store from checkout problems to extension conflicts. Our Magento support team ensures your site runs smoothly, minimising downtime and protecting your sales.

Magento Security & Data Backups

Safeguard your online shop with regular Magento security audits, patch updates, and automated backups. We help protect your business against cyber threats and keep your customers’ trust intact.

Magento Upgrades & Migrations

Future-proof your eCommerce store by upgrading from Magento 1 to Magento 2 or migrating to the latest Magento release. We manage compatibility checks, extension updates, and testing for a seamless transition.

Performance Optimisation for Magento Stores

Speed matters in eCommerce. We optimise your Magento site for fast loading times, scalability, and improved SEO rankings – enhancing user experience and driving higher conversions.

Magento Theme & Extension Updates

Keep your store modern, secure, and functional with regular theme and extension updates. Our Magento developers customise, upgrade, and test all integrations to ensure everything works perfectly.

Emergency Magento Support

From Black Friday to unexpected technical issues, we provide round-the-clock Magento emergency support. You can rely on us to keep your store online and performing during your busiest periods.

Reliable Magento support to fix issues and keep your store performing at its best.

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Why Choose Kiwi Commerce for Magento Support?

Certified Magento Developers

Our global team of certified Magento 2 experts is on hand to keep your store secure, stable, and scalable.

Proactive Maintenance

Regular updates, security patches, and performance reviews to prevent issues before they affect your customers.

Flexible Support Packages

Whether you need ad-hoc bug fixes, 24/7 monitoring, or ongoing monthly retainers, our Magento Technical Support and Maintenance team has a solution to fit your business.

Fast & Reliable Response

From emergency fixes to routine improvements, our support team responds quickly to minimise downtime.

Your Magento Store Stable, Secure, and Streamlined

We help your Magento store thrive. Our support is designed to keep your store secure, optimised, and ready for growth.

  • 24/7 monitoring and critical support
  • Tailored plans for B2B, B2C & D2C stores
  • Dedicated project managers for clear communication
  • Flexible contracts to scale support as needed
  • Regular updates, performance checks, and security patches

Whether you need a dedicated developer, ongoing retainer support, or one-off troubleshooting, our Magento Technical Support and Maintenance team ensures your store stays competitive today and as your business grows.

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OUR CERTIFICATION

We're Magento Certified Experts

Our team of Magento-certified developers brings proven expertise and a commitment to excellence. Holding official Magento certifications, we demonstrate the highest level of technical skill, industry knowledge, and best practises. With years of hands-on experience across diverse sectors, we ensure your Magento store is reliable, high-performing, and built to scale as your business grows.

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Customised Plans, Maximum Value

We provide adaptable engagement models designed to deliver true value for your investment and unique needs. Our approaches are built around mutual interests because what works for you works for us.

Fixed Price

The Fixed Pricing Model works best for projects where the scope and requirements are clearly defined from the beginning. In this approach, all deliverables, timelines, and costs are agreed upon upfront, making it especially suitable for small businesses or medium-sized projects working with a fixed budget.

  • Gather Client Requirements
  • Conduct Requirement Analysis & Suggest Enhancements
  • Share the Scope Document & Collect Client Feedback
  • Present Deliverables, Budget, and Timeline
  • Client Approval & Onboarding
  • Project Development & Final Delivery

Time and Material

The Time and Material Model is ideal for projects where the scope is not fully defined or may evolve over time. This approach offers maximum flexibility, allowing clients to pay based on actual effort, whether hourly, daily, weekly, or monthly, depending on the work, resources, and tasks involved.

  • Collect client requirements
  • Analyse needs & thoroughly audit existing setup
  • Plan project scope & allocate resources
  • Finalise costs & timelines
  • Execute the development process & implementation
  • Deliver project outputs & ensure quality assurance

Dedicated Hiring

The Dedicated Hiring Model is the perfect choice for businesses that need rapid scalability or require skilled developers to work exclusively on long-term projects. This approach is ideal when you need to quickly expand your team, meet tight deadlines, or bring in experts for emerging technologies all while keeping flexibility at the core.

  • Conduct detailed interviews
  • Carefully evaluate and select the right candidate
  • Sign the Agreement
  • Connect with the Developer
  • Assign specific projects and defined tasks
  • Get structured timesheet and progress reports

Industries
We Serve

Fashion & Apparels

We help fashion and apparel businesses create engaging online experiences that connect with their audience.

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Industries
We Serve

Health & Wellness

We design digital solutions that make health and wellness services accessible to customers.

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Industries
We Serve

Food & Beverages

Our platforms help food and beverage businesses reach a wider audience and expand their online presence.

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Industries
We Serve

Home & Living

We create intuitive and visually appealing experiences for home and living brands.

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Industries
We Serve

Automotive & Accessories

We develop digital solutions that effectively showcase automotive and accessory businesses.

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Industries
We Serve

Electronics & Gadgets

Our services help electronics and gadget businesses present their offerings clearly and attractively.

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Industries
We Serve

Retail & Manufacturing

We deliver digital experiences that empower retail and manufacturing businesses to connect with customers and grow.

<em style="color:#ffffff;" class="itlian-font" >Retail & Manufacturing</em>

FAQ's

Frequently Asked Questions

We stay closely connected with our clients and make communication easy. You can reach us directly via Slack, Jira, email, or phone. Our team at Kiwi Commerce provides dedicated support for setup, troubleshooting, and customisation, ensuring your Magento store runs smoothly every step of the way.

Our team responds to all support requests within 24 hours. Critical issues are handled immediately to minimise downtime and maintain the smooth running of your store.

No, our maintenance processes are carefully planned and executed to avoid any disruption. Updates, optimisations, and fixes are performed efficiently so your store continues to operate seamlessly.

Our support and maintenance packages are tailored to the size and complexity of your store. We offer competitive, flexible pricing that aligns with your requirements, providing value and reliability.

In the unlikely event of a problem, our team immediately takes corrective action. We employ best practices, including secure backups and staging environments, to ensure rapid resolution with minimal risk.

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