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Brosch Direct
Logo
Solution B2C
Platform Magneto Open Source
Service Adobe Commerce Migration Growth Support System Integration
Industry Healthcare Supplies
OUR GROWING IMPACT

We Are Increasing Business Success

2+

Increase Online Sales

3+

Higher Customer

55+

Faster Checkout

560+

Media Posts

Brosch Direct

Based in Bourne Lincolnshire, Brosch Direct has been one of the UK’s leading suppliers of Healthcare and Janitorial consumables and equipment for over 30 years. They support a wide range of customers; from individuals and small businesses like vets, doctors surgeries, dentists and care homes, right through to large healthcare providers and organisations like the NHS. One of the Brosch Direct aims is to provide the best possible customer experience through every sales channel. As such, a focus on the online experience was high on the list for 2020, with a new and improved Brosch Direct website that is innovative, feature rich and user friendly. Taking into account feedback from their customer research and operational teams, the new website, designed and built by KiwiCommerce on Magento 2, provides Brosch Direct customers a whole range of options designed to enrich the overall Brosch Direct experience. These include being able to: Manage their spend online using budget controls Access and manage their invoices Order and apply for credit online Leave product reviews Search the new knowledge hub for top tips Visit the blog for the latest product and industry news

Brosch Direct

Challenge

Slow, not making the most of the space available and some images were not rendering correctly

Solution

When planning a new website it’s important to identify pain points that your business has been experiencing so solutions can be designed and integrated into the new website to overcome these. During the consultation process, KiwiCommerce worked with Brosch Direct to fully understand their entire business operation, spending days on site with each team so that any pain points with the old website and even the physical warehouse operation could be identified; leading to innovative website solutions being suggested and developed. This collaborative effort allowed KiwiCommece to create not only a first class online experience for Brosch Direct’s customers at the front end, but also a functional, supportive and operationally improved back end for the warehouse staff as well as for those managing the website.
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What Clients Say?

Working with Kiwicommerce has been an absolute game-changer for us. Our Shopify store now feels elegant, user-friendly, and perfectly aligned with our brand identity. The team understood our vision from day one and delivered a website that not only looks stunning but also drives real results. We’ve seen a significant boost in customer engagement and sales since launch. Highly recommended!

Jane Doe, CEO of FashionHub