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Polyco Healthline
Logo
Platform Magneto
Solution B2B
Industry Healthcare Supplies
Services Adobe Commerce Magento Migration Development & Integration Akeneo Integartion UI & UX Design
OUR GROWING IMPACT

We Are Increasing Business Success

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Rise in Conversions

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ERP integration with Microsoft Dynamics AX

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SKUs managed via Akeneo PIM

Polyco Healthline

Driving Digital Excellence for the Global Protection and Hygiene Industry

Polyco Healthline is one of the UK’s leading manufacturers and distributors of protective and hygiene products, supplying PPE, hand protection, disposable gloves, and workplace safety solutions across multiple sectors, including healthcare, food service, and industrial environments.

Our journey with Polyco began eight years ago when Kiwi Commerce was entrusted to build its first digital presence. We developed their initial eCommerce platform on Adobe Commerce (Magento 1), helping the brand successfully transition from traditional offline operations to a modern, scalable online business.

As the brand expanded, we implemented extensive custom development, third-party integrations, and automation within Adobe Commerce to streamline complex B2B workflows, improve order management, and enhance overall site performance. When Magento 1 reached its end of life, Kiwi Commerce led a complete migration from their previous platform to Adobe Commerce (Magento 2), building the site from scratch to ensure a faster, more secure, and scalable foundation.

During this process, we also migrated data with legacy system seamlessly, ensuring no disruption to operations, and integrated the Akeneo PIM solution to centralise product information management across multiple channels.

Technology Stack

Client Testimonial

Kiwi Commerce has been a vital part of our digital journey. Their technical expertise, reliability, and forward-thinking approach have helped us scale efficiently while maintaining operational stability. They’ve truly been a trusted partner, not just a service provider.

Challenge


Polyco Healthline required a digital infrastructure capable of supporting large-scale B2B and B2C operations across multiple regions. The primary challenges included:
  • Need for real-time data synchronisationwith ERP and warehouse systems
  • Manual and time-consuming product data management
  • Magento 1 was approaching end-of-life support creating risk for future operations.
  • Managing tens of thousands of SKUsmanually was time-consuming and error-prone.
  • Maintaining high performance and smooth navigationfor both B2B and B2C customers.
  • Optimising checkout flow and user experienceto reduce bounce rates and improve conversions.
  • Ensuring security, compliance, and long-term stabilityas the business scaled.
  • Continuous technical upgrades and backend optimisations were required to keep pace with operational growth.

The goal was to create a stable, integrated, and scalable eCommerce platform that could grow alongside the brand.

Solutions


We delivered an end-to-end digital transformation for Brook Suspension, a mix of performance optimisation, SEO revamp, and experience-driven design.
  • Custom Design & Development: Delivered a fully bespoke Adobe Commerce experience with tailored UI/UX, custom themes, and unique layouts designed around Polyco’s brand identity and user journey. Focused on functionality-driven design to enhance engagement, accessibility, and visual consistency across all touchpoints.
  • Future-ready Magento 2 platform supporting high-volume B2B and B2C operations.
  • ERP and PIM integration for real-time product and order management.
  • Optimised performance and navigation to reduce bounce rates and improve user engagement.
  • Custom B2B modules for bulk ordering, tiered pricing, and repeat customer workflows.
  • Responsive and intuitive UXacross desktop and mobile.
  • Continuous maintenance and technical supportto future-proof the platform.

Our Approach

    Phase 1: Magento 1 Foundation
  • Developed Polyco’s first eCommerce platform from scratch to enable digital sales.
  • Introduced secure B2B/B2C workflows, including role-based pricing, bulk orders, and tiered discounts.
  • Built mobile-friendly UX for smooth navigation and order placement.
  • Simplified backend operations to reduce manual errors and improve efficiency.

    Phase 2: Magento 2 Migration & Ongoing Maintenance
  • Seamless Migration: Upgraded from Magento 1 to Adobe Commerce (Magento 2) with complete and secure data transfer across products, customers, and orders.
  • System Integrations: Integrated Microsoft Dynamics AX ERP and Akeneo PIM for real-time inventory sync, accurate product data, and centralised catalogue management.
  • B2B Enhancements: Developed custom modules for bulk ordering, tiered pricing, and quick reordering to improve buyer efficiency.
  • Ongoing Maintenance: Managing regular upgrades, security patches, performance monitoring, and server upkeep to ensure stability, scalability, and long-term reliability.

Result

Seamless Migration. Smarter Operations. Stronger Growth

The migration from Magento 1 to Magento 2 was executed seamlessly, with less operational downtime, ensuring uninterrupted business continuity. Real-time synchronisation between the ERP, PIM, and website created a unified digital ecosystem that streamlined processes and improved efficiency in managing thousands of SKUs.
With faster navigation, a smoother checkout experience, and optimised site performance, both B2B and B2C customers enjoyed a more engaging and reliable shopping journey.
As a result, bounce rates dropped significantly, while conversions and repeat orders increased across all channels. The new setup established a scalable, future-ready digital infrastructure fully aligned with Adobe Commerce standards.
Over eight years of partnership, Kiwi Commerce and Polyco Healthline have continued to collaborate on ongoing innovation, performance enhancement, and sustainable digital growth.

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