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The DJ Shop
Logo
Platform Magneto
Solution B2C
Industry DJ Equipment
Services Consulting UI & UX Design Development & Integration Growth Support
OUR GROWING IMPACT

We Are Increasing Business Success

0 %

Sales growth within
12 months

0 /7

Security monitoring activated

0 %

Reduced bounce rate

The DJ Shop

Restoring Security and Driving Digital Performance for the UK’s Leading DJ Retailer

The DJ Shop is one of the UK’s longest-running and most trusted retailers for DJ equipment, catering to hobbyists and professional performers alike.
When a malware attack compromised their Magento 2 store, they partnered with Kiwi Commerce to recover, secure, and optimise their website.
Within few hours, Kiwi Commerce made the website live again, implemented advanced security measures, and ensured data integrity. What started as an emergency recovery quickly evolved into a long-term partnership, where we continue to maintain, optimise, and secure their Magento platform.

Technology Stack

Client Testimonial

Kiwi Commerce handled our website crisis with professionalism and speed. Within two days, our store was live, secure, and performing better than before. Their ongoing support gives us confidence that our Magento platform is always protected and optimised.

Challenge


DJ Shop’s platform faced multiple technical, operational, and security challenges:
  • The website was hacked and malware, causing instability and loss of customer trust.
  • Risk of sensitive customer and transaction data exposure.
  • Reduced load speed and backend performance, impacting user experience and conversions.
  • Critical need for rapid recovery to avoid lost sales and operational disruption.
  • The existing Magento 2 platform required hardening for future security threats.
  • Limited monitoring and alerting left the website vulnerable to downtime and attacks.
  • Complex third-party integrations(payment gateways, shipping modules, analytics) required validation post-recovery.
  • Bounce rate spikes on key product and category pages due to slower load times post-hack.

Solutions


  • Full recovery of the Magento 2 website with all data intact.
  • Advanced security measures have been implemented to prevent future malware attacks.
  • Optimised site speed and backend performance to enhance user experience.
  • Continuous monitoring and proactive maintenance.
  • UX and performance improvements leading to reduced bounce rates and increased organic conversions.
  • Verified third-party integrations to maintain operational stability.
  • A reliable long-term partnership ensuring ongoing Magento support and growth.

Our Approach

Kiwi Commerce implemented a technical and performance-focused partnership approach:

    Emergency Security Audit
  • Full scan of system files, plugins, and admin access points.
  • Identified malicious scripts, backdoors, and vulnerabilities in the Magento environment.

    Rapid Recovery & Strengthened Security
  • Quickly removed malware, restored databases, and relaunched the store within 48 hours with no data loss.
  • Enhanced overall security with firewalls, 2FA, automated backups, and role-based access to prevent future threats.

    Continuous & Long-Term Maintenance
  • Real-time monitoring of security logs, uptime, and vulnerabilities
  • Scheduled Magento version upgrades and patches without disrupting operations.
  • Regular testing and optimisation of third-party integrations to ensure seamless functionality and compatibility.
  • Ongoing technical support to maintain system stability and long-term performance.

Result

Restored, Secured, and Optimised for Long-Term Digital Success

Within just 48 hours, the website was fully restored, ensuring less downtime and uninterrupted customer access.
Following recovery, we implemented 24/7 security monitoring and patched all vulnerabilities to establish a secure, malware-free environment.
With focused UX and performance enhancements, bounce rates on high-traffic product pages dropped significantly, while organic conversions and sales saw a strong uplift. Faster page load times and a seamless cross-device experience further strengthened user trust and engagement.
With ongoing Magento support and proactive optimisation, the platform continues to perform at its best secure, stable, and ready to support future growth and innovation.

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