With KiwiCommerce, you get a 24/7, 365 day a year active technical support team, who are Magento certified and ready to help with any Magento support requirements you may have, ensuring the smooth functioning of your eCommerce website in the long term.

Our technical support services include upgrading your website and extensions to the latest versions, ensuring security and performance on an ongoing basis and providing specialist eCommerce technical support and advice where necessary for changes and additional elements as your website grows.

Maintenance man providing technical support on a Magento website graphic

Magento Community and Magento Enterprise Support

We specialise in providing maintenance and support services for both Magento Community and Magento Enterprise versions for clients across the UK and abroad.

We deliver proactive website support on a monthly basis with our eCommerce support packages, or reactive support when you really need it, with MAGENTO EMERGENCY SUPPORT SERVICES  for both Community and Enterprise.

Our website support solutions and maintenance plans are designed to suit every budget and requirement.

Long Term eCommerce Website Maintenance Partnerships

 

Finding a long term partner you can trust for website maintenance and eCommerce support can be difficult, however KiwiCommerce believe in transparent services and straightforward communication, meaning our clients know what they are getting and are confident we have their best interests in mind.

Our eCommerce maintenance and technical support solutions match quality Magento php support with your long term website goals. See our packages below and contact us today to get a feel for how we do business.

Our Magento Maintenance and Support Plans

Have a look below at our ongoing support packages and see how our planned and reactive support and maintenance services fit with your requirements.

We make our eCommerce support packages easy to understand and give our clients a range of options. We don’t see any point in tying our clients down to long contracts, simply because we provide cheap but agency quality Magento support that our clients choose to continue each month.

We resource plan and schedule our managed support services on a three monthly basis, so all of our contracts are for a minimum of just 3 months, with a 1 month cancellation period. It’s that simple.

We also like to make sure our clients get the best value from working with us, so our flexible Magento support packages are tailored to suit your requirements each month. If you don’t have any issues, we’re happy to schedule your time for changes you want to make, or to look into anything that you may be struggling with. This means if there are no problems to resolve we are able to help you develop your Magento site as part of your package.

Simple Pricing

£ 1575*

35 Hours/Month

£45 Additional Support (hourly rate)*

£60 Emergency Support (hourly rate)*

 * +VAT

  • Dedicated hours per month – 35
  • 24/7 emergency contact – up to 5 hours out of hours support per month, where needed
  • Monthly review of Magento code to identify bugs, unnecessary pages, viruses, etc
  • Monthly update of all extensions/plugins where available
  • Monthly update of all security patches and updates where available
  • Platform updates to latest version when released
  • Additional hourly rate for general support £45
  • Additional hourly rate for out of hours emergency support £60
  • 3 month initial contract with a 30 day notice period
£ 1050*

21 Hours/Month

£50 Additional Support (hourly rate)*

£70 Emergency Support (hourly rate)*

 * +VAT

  • Dedicated hours per month – 21
  • 24/7 emergency contact – up to 3 hours out of hours support per month, where needed
  • Monthly review of Magento code to identify bugs, unnecessary pages, viruses, etc
  • Monthly update of all extensions/plugins where available
  • Monthly update of all security patches and updates where available
  • Platform updates to latest version when released
  • Additional hourly rate for general support £50
  • Additional hourly rate for out of hours emergency support £70
  • 3 month initial contract with a 30 day notice period
£ 840*

14 Hours/Month

£60 Additional Support (hourly rate)*

£80 Emergency Support (hourly rate)*

 * +VAT

  • Dedicated hours per month – 14
  • Monthly review of Magento code to identify bugs, unnecessary pages, viruses, etc
  • Monthly update of all extensions/plugins where available
  • Monthly update of all security patches and updates where available
  • Platform updates to latest version when released
  • Additional hourly rate for general support £60
  • Additional hourly rate for out of hours emergency support £80
  • 3 month initial contract with a 30 day notice period

Ad-hoc Support Bookings

for Current Technical Support Clients

Should any of our technical support clients need to advance book a large block of additional technical support, we offer the following special packages:

Block of time Cost per hour Valid for
Up to 20 hours £60 +VAT Month of booking
40 hours £50 +VAT Month of booking + 1 month
60 hours + £45 +VAT Month of booking + 1 month

Emergency Magento Support

for Non Technical Support Clients

We provide an emergency magento support service to non-technical support clients at the following rates:

Hourly rate
£90

Non technical support customers normal office hours

Hourly rate
£120

Non technical support customers normal office hours

Contact us today to get quality, reliable Magento support from our Magento certified team