9 Best AI Tools for E-commerce Sites

• By Kiwi Commerce
• 03 Nov, 2025
• Marketing

9 Best AI Tools for E-commerce Sites

Artificial intelligence has quietly transformed the way online shops attract, convert and retain customers. It’s no longer a futuristic concept or an expensive luxury; it’s a practical toolkit for improving everything from product recommendations to customer service and logistics.

For e-commerce brands, the right AI-powered platforms can streamline daily operations, personalise the shopping experience and even predict trends before they happen. Here are nine of the most effective tools worth integrating into your store, all tried, tested and relevant for growing e-commerce sites.

Clerk.io uses customer behaviour and sales data to automatically recommend the most relevant products on your site. Whether it’s upselling accessories or showing similar items, Clerk.io helps shoppers find what they want faster, increasing basket size and conversion rates.

Key benefits:

Personalised product recommendations on every page

Smart search that understands customer intent

Easy integration with Shopify, Magento and WooCommerce

Fast and friendly support makes a lasting impression. LiveChat uses intelligent routing and chat automation to connect customers to the right person instantly. It also allows pre-set responses for common queries, keeping response times quick without feeling robotic.

Why it helps:
Shoppers get their questions answered in real time, reducing cart abandonment and improving overall trust in your brand.

 

Tools like ChatGPT can help e-commerce teams quickly draft product descriptions, category blurbs and FAQ responses. When used correctly, it saves time without compromising tone or brand consistency.

Use it for:

• Generating first-draft content for listings or emails
• Writing concise, informative FAQs
• Brainstorming ideas for promotional campaigns

(Always review and edit to match your brand voice before publishing.)

Jasper is an AI writing assistant designed for marketing teams. It helps create on-brand web copy, ad text and blog content that align with your tone and values. Its collaborative tools are ideal for teams managing multiple channels.

Best for:
Maintaining tone consistency across your website, newsletters and ads, even when several people contribute content.

A powerful search bar is a quiet conversion machine. Klevu uses natural-language processing to understand what shoppers mean, not just what they type. It surfaces relevant results quickly, even with typos or vague queries.

Why it matters:
A well-optimised search experience can increase conversion by up to 30 % and reduce bounce rates.

Rebuy combines real-time data and predictive analytics to create a more personalised shopping journey. It recommends products based on browsing patterns, purchase history and basket contents.

Features include:

• Smart bundles and upsells
• Dynamic landing pages
• Personalised pop-ups and post-purchase offers

Rebuy helps e-commerce teams make every interaction feel relevant without constant manual input.

Social proof drives trust, and Yotpo helps you collect and showcase it effectively. It gathers verified reviews, photos and ratings, then uses smart algorithms to display them where they’re most persuasive on product pages, in ads and even within emails.

Why it’s great:
Shoppers can see authentic feedback, while brands can reward repeat customers through built-in loyalty tools.

Levity is a no-code automation platform that uses machine learning to handle repetitive tasks such as sorting customer messages, tagging orders or managing returns. It works behind the scenes to save time and reduce human error.

Example uses:

• Categorising product enquiries
• Flagging high-value orders
• Tracking sentiment from customer reviews

This means your team can focus more on strategy and less on admin.

In competitive markets, staying aware of pricing changes is essential. Prisync automatically monitors competitor pricing and stock levels, alerting you to opportunities to adjust your own.

What you gain:

• Dynamic pricing based on real-time market data
• Improved profit margins
• Time saved on manual research

Choosing the best tools is one thing; integrating them seamlessly into your existing e-commerce setup is another. At Kiwicommerce, we specialise in building high-performance online stores that combine modern development with smart automation.

Whether you use Magento, Shopify or a bespoke platform, our team ensures your technology stack works together smoothly, helping you deliver faster sites, smarter experiences and higher conversions.

Final Thoughts

AI isn’t about replacing human creativity; it’s about enhancing it. The right tools can remove tedious tasks, unlock insights and give your customers the smooth, tailored experience they expect.

If you’re ready to explore how these tools can work for your online shop, get in touch with the Kiwicommerce team.
Let’s make your e-commerce site faster, smarter and more profitable than ever.